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FAQ - Frequently Asked Questions

FAQs

Where do I find an instructions manual?

    X-Sport Static Pole - 2014 Version (in Englisch)
    X-Pert Spinning Pole - 2014 Version (in Englisch)

How do I install my X-Pole?

For those who like to watch and learn from others how to install an X-Pole, we have posted two videos.

Video: How to install the X-Sport Static Dance Pole

 

Video: How to install the X-Pert Spinning Pole

Static or spinning poles?

Static Poles are best suited for beginners and intermediate dancers, because due to simpler technology they are cheaper.  Spinning poles are the best choice for internediate and advanced dancers and everyone who is committed to pole dancing. The spinning poles sold here can be switched between static and spining. Therefore they are more universally usable. When spinning quickly, centrifugal and forces and acceleration occur on spinning poles, which beginners may have to get used to.

Poles with 45mm or 50mm width?

Narrower poles (45mm) are better for small hands and are the ones used in competitions. Thicker poles (50mm) have more surface area and to hold on to with all body parts. They are more useful for dancers with bigger hands. However, the decision should mostly depend on which pole you are used to and what you pole studio is using. It is not too hard to switch between poles of different thickness either.

Free standing or poles with ceiling connectors?

Free standing poles have the fewest restrictions on where they can be used. They do not need a ceiling and stand on a broad base that makes them stable. These dancing poles are built for maximum flexibility in use and therefore are best for professional dancers who bring their own pole and have to be prepared for all environments. All our free standing poles can be switched between spinning and static. The stage poles are available with a higher stage to be more prominent on flat surfaces or with a lower stage, which slightly increases the usable length of the pole and decreases the weight and the step down from the pole.

Titanium-gold or chrome-silver?

Both surfaces are furnished with a special coating for optimal grip. Titanium-gold provides a slightly better grip. Other factors influencing the colour decision should be according to personal taste and which colour fits the environment wher the pole will be standing.

Are floor and ceiling damaged by the pole?

The ceiling and floor plates do not require drilling into the support areas the install the pole. The silicone contact pads on the plates prevents scratching the contact areas of the pole. If you have woodchip wallpaper on the ceiling a ring-shaped imprint can be left due to the pressure of the pole. This is similar to the imprints furniture can leave on carpet. The pole can be placed on any surface and will leave no traces if the silicone pad is clean and undamaged.

Are there any floors or ceilings that are unsuitable for dancing poles?

The most universal X-Poles are the X-Stage and Stage X-Lite. They do not need a ceiling at all and can stand on all reasonably level surfaces. The X-Sport and X-Pert cannot be installed under a suspended ceiling like the panels often used in offices. If you have such a suspended ceiling, you can make a hole in the suspended ceiling and install the pole at the real ceiling above, if this one is reasonably stable. In order to keep the hole in the suspended ceiling small or if the ceiling is not level a block mount can be used to securely screw the pole into the ceiling. With a block mount, the X-sports and X-Pert also be installed under a beam. Through the silicone pads on the floor and ceiling plate the X-poles stand securely on almost all floors and surfaces.

Which extensions do I need?

Simply substract 2,235m from your ceiling height and use the longest pole that is still shorter than the number you've calculated. Then double check adding 2,745m to the length of the pole extension you have picked. If the result is higher than your ceiling height the extension should be right for you. If If this is too complicated, just use the

     original x-pole height calculator table.

This one also tells you how to set-up your pole.

How long can I extend my pole?

X-Poles can be extended up to 3.35m (=132'' or 11'). When choosing an extension, the pole becomes more stable if the extended pole is at the lower end of its reach, because the height adjuster screw is not needed as much to make up for missing extension length. Also you should try to use the smallest number of extensions possible to reduce the number of joints. If you need to extend the pole above 3.35m you should use additional support. On way to increase the stability of long poles is to use the block mounts and screw the pole into the ceiling securely. If you have questions, please call us for help at +49 176 5534 1237.

Can I shorten my pole dance pole?

In the X-Pert and X-Sport Pole Set the B-Pole (included in the standard set) can be replaced by a pole extension in order to shorten the pole. The table below shows all the lengths that can be constructed using the pole extensions.

Extension used Ceiling heights that can be constructed
  some without the
use of the B-pole
all using the B-pole
none 1,215m - 1,755m 2,235m - 2,745m
1m 2,214m - 2,745m 3,235m - 3,620m*
0,75m / 75cm 1,965m - 2,745m 2,985m - 3,375m
0,50m / 50cm 1,715m - 2,229m 2,235m - 3,120m
0,25m / 25cm 1,465m - 1,979m 2,235m - 2,870m

The poles of the X-Stage and Stage X-Lite consist of two parts, which are each 1.50 m long. If you take off the upper part and use an extension instead, you can shorten the pole to different lengths starting from 1.50m.

How strong is an X-Pole?

The maximum load of a dancing pole depends on how it is installed (using block mounts or ceiling plates) and what type of floor and ceiling you have. A properly installed x-pole should normally be able to easily hold a dancer of 115kg weight. Of course, this doesn't mean, that a tackle of a rugby player from the side, which induces much higher horizontal forces can be held as easily. To ensure maximum safety, check your pole regularly.

How long does it take to install a pole?

The first assembly will take about 10 minutes because you will have to measure your ceiling height to determine which length you need. Afterwards it will take you about 3-5min to set it up.

How do I clean my X-pole?

Simple glass cleaner from the supermarket is enough. Spray the pole and wipe afterwards with a soft cloth. Alternatively, you may use any strong alcohol, like in some baby wipes.

How do I store my X-Pole?

X-Poles are made ​​of steel with a coating of chrome or titanium gold to ensure a better grip. Since steel can rust, all X-Poles, and all coated steel poles should be stored in a dry environment because moisture could get under the chrome layer and rust the steel which may break the coating. Stainless steel pole are not moisture sensitive and are therefore used in rooms with higher humidity - e.g. Nightclubs. A coated pole (like an X-Pole) should not be exposed to extreme temperature fluctuations, since the metal may expand differently in the coating than the underlying steel when the temperature changes causing the coating to break. Poles should also be cleaned thoroughly before putting them into storage so that residue of sweat, grips and lotions does not damage the coating.

What can I do to prevent injuries?

We recommend not to wear any jewelry or piercings while pole dancing, because they can get stuck between the dancing pole and the body. In order to make falling safer and less painful, we have thick Pole Dance Crash Mats on offer in our Pole Dancing Accessories section.

My X-Joint has moved in a way that I cannot put the hex key into the hole anymore.How do I dismount  this joint?

This problem generally occurs because the X-joints have not been maintained. This means that they have not been tightened on a regular basis so when the pole is used the X-joint can start to loosen and the sideways movement can turn the X-joint inside the pole. We recommend in the manual tightening the X-joints every “half an hour or after heavy use”.

The adjuster cover of my X-Pole cannot be moved. What can I do?

The adjuster screws may be screwed in too tightly, which affects the adjuster cover. Unscrew the adjuster screws and try again. It should be easy now..

I have a very old X-Pert pole dancing pole with a ball joint. Do the modern extensions fit this pole?

Unfortunately, the new extensions no longer fit with the very old X-pert X-pole with ball joint.

 

How do I order?

Poles or equipment can be ordered either using on our online web shop or by calling +49 176 5534 1237

IMPORTANT:
It is very important that you measure your room height before you order. Check which extensions you need (if any are required). The standard X-Pole sets can be adjusted in length from 2235mm (7'4" or 88") to 2745m (9' 108").

If you have any questions regarding your ceiling height, technical requirements or what to order please call us at +49 (0) 176 5534 1237. Your Poleshop-Team is here to help.

 

Questions regarding Klarna invoicing service:

Phone number of customer support  +49 911-477577 10

Order numbers and identification

Please quote your order number, name and postcode at all times when asking us about an order.
Please always write your order number, name and postcode on the back of any cheques and send them to:


Wong & Wegener - PoleShop
Bahnhofstr.16
19243 Wittenburg

+49 176 5534 1237

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