Due to Christmas and the winter lockdown, we found ourselves in the most volume-intensive weeks. The logistics and courier networks are still heavily burdened by the record volumes.
X-Pole advises all customers that they and their logistics partners are working hard to ensure prompt delivery, but there are significant delays due to the EU-wide pandemic measures. The transport of goods between the United Kingdom (UK), Ireland and the EU is still affected. We will now bring the goods to our warehouse on pallets instead of having them shipped by the manufacturer, but there were complications due to Brexit.
The first deliveries of the XPert (Pro) and Sport models arrived in our warehouse. The complete goods were shipped according to the order date. Unfortunately, not all orders and models were part of this delivery. Please see in the list below which models are available now.
A-Frame and ceiling mounts will be back in stock in March.
Due to Brexit, there has been a price increase due to import duties on products
from the UK.
The delivery times shown on our website are only a rough estimate and cannot be guaranteed due to the above reasons. We make every effort to ship your orders as quickly as possible with optimal logistics solutions. Unfortunately, there is not much we can do as many factors are beyond our control in the current situation. We ask for your patience while we work on processing all orders. Most of our products can be ordered, but please understand that there may be delays. For urgent orders, please contact us before placing your order for stock information and updates on incoming stock.
These items can be shipped as standard set immediately:
- Lupit Pole Classic G2 (20 business days)
- XPert in 45mm Chrome
- Pro XPert in 45mm Powder-coated black or white
- X-Stage NST03 in 45mm: Brass / Chrome / Powder-coated black / Silicone black
- X-Stage Lite NST04LT in 45mm: Brass / Chrome / Powder-coated black / Silicone black
We apologise for all the delays due to worldwide supply problems and thank you for your (pre-)orders and continued support.
We wish you all the best of health!