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Shipping Fees

Shipping: Orders are shipped when the payment has arrived. We do not have a minimum order value or quantity. In case a customer denies an ordered delivery, we charge the costs incurred.

Returns: We exchange or refund poles that were falsely delivered or faulty upon arrival. We do not refund poles that are damaged due to misuse. For complete returns policy. please refer to the German version.

Shipping Cost: Shipping Costs are calculated according to destination country and weight as follows.

Shipping to Germany costs
From 50€ order volume delivery is free
Below 50€ order volume delivery costs 5,00€

Shipping to Austria, Belgium, Luxemburg, or the Netherlands, costs
up to 0.5kg weight of the entire delivery - 6.99€ total delivery cost
up to 1kg weight of the entire delivery - 10.99€ total delivery cost
up to 2kg weight of the entire delivery - 10.99€ total delivery cost
above 2kg weight of the entire delivery - 10.99€ total delivery cost
Exception: 100€ shipping surcharge for X-Stage (Lite) applies and will be displayed at checkout.

Shipping to Czech Rep., Denmark, France, Ireland, Italy, Slovakia, or United Kindom costs
up to 0.5kg weight of the entire delivery - 6.99€ total delivery cost
up to 1kg weight of the entire delivery - 10.99€ total delivery cost
up to 2kg weight of the entire delivery - 14.99€ total delivery cost
above 2kg weight of the entire delivery - 19.99€ total delivery cost
Exception: 100€ shipping surcharge for X-Stage (Lite) applies and will be displayed at checkout.

Shipping to Liechtenstein, Norway, Switzerland, or Turkey costs
up to 0.5kg weight of the entire delivery - 6.99€ total delivery cost
up to 1kg weight of the entire delivery - 10.99€ total delivery cost
up to 2kg weight of the entire delivery - 14.99€ total delivery cost
above 2kg weight of the entire delivery - 39.99€ total delivery cost
Exception: 150€ shipping surcharge for X-Stage (Lite) applies and will be displayed at checkout.

Shipping to Sweden, Bulgaria, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Slovenia, or Spain costs
up to 3kg weight of the entire delivery - 6.99€ total delivery cost
up to 1kg weight of the entire delivery - 10.99€ total delivery cost
up to 2kg weight of the entire delivery - 14.99€ total delivery cost
> 2kg weight of the entire delivery - 29.99€ total delivery cost
Exception: 150€ shipping surcharge for X-Stage (Lite) applies and will be displayed at checkout.

Shipping to the rest of the world costs
up to 0.5kg weight of the entire delivery - 6.99€ total delivery cost
up to 1kg weight of the entire delivery - 10.99€ total delivery cost
up to 2kg weight of the entire delivery - 14.99€ total delivery cost
above 2kg weight of the entire delivery - 49.99€ total delivery cost
Exception: 200€ shipping surcharge for X-Stage (Lite) applies and will be displayed at checkout.

Please note that in some cases deliveries to destinations in southern Europe can take up to 5 days longer, depending on the local postage service.

For our customers outside the European Union:
In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs and taxation policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Please note that we are unable to list items as a gift or write an amount lower than the actual product price on customs forms.

We are granting a 14-day right of revocation also for our non-EU-customers if and only if the customer returns the goods and bears the cost and risk of the return transportation.

Please note that we cannot accept freight collect deliveries.

 

Date of last update: 6.7.2017

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