Conditions of Use

Terms and Conditions of Poleshop.De

Since the country of jurisdiction for Wong & Wegener is Germany, the binding version of our Terms & Conditions is the German version. Please, see the German section for further information. The following text is to provide a general understanding of the Terms and Conditions of our Online Shop.


Orders are made through our website Poleshop.De. In special cases orders by telephone or via email are possible.
Phone orders incur a fee of 5,00€. Payment by Credit Card, invoice or in installments are only possible when the order is done through the website.


The contract is made by acceptance of the customer order through the website or by acceptance of the order by phone or via email. The customer waives the receipt of an acceptance statement, according to §151 Sentence 1 BGB. The customer will be informed of the acceptance of their order by e-mail or by the delivery of the ordered items.


If wrong pole dancing products are delivered, we are happy to exchange them after they have been returned to us. The customer must inspect the goods for completeness and accuracy immediately upon receipt of the shipment. A notice of defect must be made ​​to us within one week of receipt of the ordered poledancing products. The purchaser will only be refunded the full purchase price if the returned products pole dance are in perfect condition. For wrongly delivered goods, we assume the cost of returning the goods or can pick up the goods free of charge.In case the customer refuses an order, the costs incurred by us are charged to the customer.


Orders are usually processed and shipped immediately after receipt of the payment. There is no minimum order value. We reserve the right to supply customers only after payment. In the case of a refusal to accept we are the costs incurred by us will be charged to the customer.


All prices listed on our website are in EURO. Price changes and errors are possible. entstandenen costs into account.


For a smooth flow of supplies we take orders over the Internet only if a bank account is provided from which the payment deduction is possible or if payment is made in advance. Should for whichever reason a shipment be made upon an open invoice, the bill is payable in full within 10 days from the invoice date. For payments from abroad, any bank fees will be charged to the customer. In addition, we reserve the right to deliver only against advance payment. The goods remain our property until full payment is made. Banking fees are paid by the customer.

Right of revocation

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date on which you or a third party who is a representative of you and who is not the carrier, has taken possession of the goods. To exercise your right of cancellation, you must contact us

Wong & Wegener
Bergedorfer Str. 92
12621 Berlin

and inform us in a clear statement (e.g. consigned by post mail, fax or email) of your decision to withdraw from this contract. You may use the attached cancellation form, which is not mandatory, however. In order to remain in the revocation period it is sufficient that the message about the withdrawal, has been submitted before the end of the withdrawal period. CDs, DVDs that have been opened and custom made products are exempt from the right of revocation.

The returns address is:

For small items, like clothes and grips

Business Address

For large items, like poles, hoops, and their accessories

Returns Address

Consequences of the Cancellation

If you cancel this contract, we return all the payments that we have received from you, including delivery costs (with the exception of the additional costs that arise from you requesting us to use a type of delivery other than the lowest standard delivery offered by us). The payment is made within fourteen days from the date on which your cancellation notice is received. For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise. In any case you will not be charged fees for this repayment.

We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier.

The goods have to be returned promptly and in any event not later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send out the goods before the end of this 14 days period.
You bear the direct cost of returning the goods.

You only have to pay for any diminished value of the goods, if the deterioration in value is due to actions not necessary to ascertain the nature, characteristics and functioning of the goods.

End of Conditions of Revocation

Template Cancellation Form


Name: _____________________________

Order no.: _____________________

I would like to return the following items:


Reason for return (optional):


My bank details for the refund (if payment method was bank transfer):


Tracking number: _____________________ Delivery service: ________________ Date: ________________


Special conditions for orders from outside the European Union

In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs and taxation policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Please note that we are unable to list items as a gift or write an amount lower than the actual product price on customs forms.

We are granting a 14-day right of revocation for non-EU-customers if and only if the customer returns the goods and bears the cost and risk of the return transportation.


All complaints should be sent to info(at)
Since February 15, 2016, the EU Commission has also provided a platform for out-of-court disputes. This allows consumers to clarify disputes related to your online order without first engaging a court.
This platform can be found here: (Wong & Wegener) is not obliged, however, to participate in dispute settlement procedures of the above-mentioned consumer arbitration boards. As a first point of contact for complaints, however, we are always at your disposal at info(at)


We do not give your private information to other parties ever, other the minimum required information to deliver your purchase.


The contents of our pages were created with great care. For the accuracy, completeness and topicality of contents we can not take any responsibility. As service provider we are responsible according to § 7 paragraph 1 of TMG for own contents on these pages under the general law. Under §8 to 10 TMG we, as service providers, are not obliged to monitor foreign information transmitted or stored on our website and marked accordingly or to investigate circumstances that indicate illegal activity. Obligations to remove or block access to information under the general laws remain unaffected. A liability is only possible from the date of knowledge of a specific infringement. Upon notification of such violations, we will remove the content immediately. We give you hints and tips from our experience on the use and installation of the goods sold by us. But since we usually do not visit the locality and do not check the exact conditions in individual cases, we exclude all liability for property damage or personal injury caused by the content of this page or by the content of hints or tips we provide or by the use of our products. shall not be liable for any damages or costs arising from measurement errors by the customer or improper installation of products by customers. Wong & Wegener shall also not be liable for personal injury or damage of property arising from the use of the products sold here.

Liability for Links

Our site contains links to external websites over which we have no control. Therefore, we cannot take any responsibility for the contents provided by linked partners. The respective offerer or operator of linked site always assumes full liability for their content. The linked sites were checked at the time of linking for possible violations. Illegal contents were not recognizable then. Since a permanent inspection of linked pages without specific evidence of a violation of the law is unreasonable, we will immediately remove any such links when we become aware of any infringements.


The site content and works provided on these pages are subject to the German copyright law. Editing, copying, distribution, or any kind of exploitation outside the limits of copyright law requires our written consent. Downloads and copies of these pages are only permitted for private, non-commercial use. The copyrights of third parties are respected, as far as the content on this site is created by the operator. Third party content is marked as such. If you are still aware of copyright infringement, we ask for a hint. We will remove such content after becoming aware of any infringements immediately.

Applicable Law, Writing

Any contract with the operator of this website is subject to German law as it applies to domestic transactions, to the exclusion of the international regulations regarding the purchase. Changes and amendments to those provisions are not effective unless in writing. Place of jurisdiction is Berlin, Germany. Should one or more provisions be invalid, this shall not affect the validity of the remaining provisions.

Information about cookies on our website

Poleshop uses session cookies to associate users with requests. The Web browser identifies itself to our server by sending an ID, which is stored in the session cookie. This is the safest and for the user the most convenient way to allow the use of shopping carts on the website. We do not share personal information with any third parties. On the homepage Poleshop has a Google+ and Facebook Like Button. The cookie policies for these two tools you can read on Google and Facebook.

Last Amendment: 27.09.2011

Additional charges for Klarna invoicing service

Should you choose to use the invoiceing service Klarna as your payment method, the ordered items will be sent to you and you have 14 days after receipt to pay for the items.
Choosing Klarna invoicing will incur the following administration charges:

- for invoices up to 150€ order total: 3,99€
- for invoices between 150€ and 300€ order total: 6,99€
- for invoices between 300€ and 500€ order total: 8,99€
- for invoices between 500€ and 700€ order total: 15,99€
- for invoices between 700€ and 1000€ order total: 19,99€
- for invoices above 1000€ order total: 29,99€

Klarna Customer Support: 0911-477577 10



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