General Terms and Conditions

Customer Base

These General Terms and Conditions apply to both consumers and businesses.
Consumers within the meaning of these Terms and Conditions are natural persons who conclude a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity (Section 13 of the German Civil Code).
Businesses within the meaning of these Terms and Conditions are natural or legal persons or partnerships with legal capacity who, when concluding the contract, are acting in the course of their commercial or independent professional activity (Section 14 of the German Civil Code).
The following regulations regarding the right of withdrawal, returns, and consumer dispute resolution apply exclusively to consumers. Businesses are not entitled to a statutory right of withdrawal.

Ordering

Orders are placed via our website Poleshop.de and, in special cases, can also be placed by telephone or email.
A fee of €5.00 applies to telephone orders. Card payments and purchases on account or in installments are only possible when ordering through the website.

Conclusion of Contract

The contract is concluded upon acceptance of the customer's order by the website Poleshop.de or, if applicable, upon acceptance of the telephone or email order. The customer waives the right to receive a declaration of acceptance. Section 151, Paragraph 1 of the German Civil Code (BGB). The customer will be informed of the conclusion of the contract by Poleshop via email, or at the latest upon delivery of the ordered pole dance poles or other goods.

Invoice

You agree to receive invoices electronically. Electronic invoices will be made available to you in PDF format in the "My Account" section of the website. We will inform you in the shipping confirmation for each delivery that an electronic invoice is available. Further information about electronic invoices and instructions on how to obtain a paper copy of the invoice can be found on our help pages.

Exchange/Complaint

These regulations apply to consumers and businesses.
If incorrect or defective products are delivered, we are entitled to subsequent performance in accordance with the statutory warranty regulations. The customer must report any obvious transport damage and missing items immediately upon receipt of the delivery.

If incorrect pole dance products are delivered, we will gladly exchange them after their return. The customer must check the goods for completeness and accuracy immediately upon receipt of the delivery. Any notification of defects must be made to us no later than one week after receipt of the pole dance products. The customer will only be refunded the full purchase price if the returned pole dance products are in perfect condition. In the event of goods being delivered in error, we will cover the costs of the return shipment or arrange for the goods to be collected free of charge.

Delivery

Orders are generally processed and shipped immediately upon receipt. There is no minimum order value. For deliveries abroad, we only charge the actual shipping costs and try to choose the most economical shipping method. We also reserve the right to require prepayment from customers before shipping. In the event of refusal of acceptance, we will invoice you for the costs incurred.

Prices

All prices listed on our website are in EURO. Prices are subject to change and errors.

Payment

To ensure smooth delivery, we generally only accept online orders if the order amount can be debited from a bank account or prepayment is made. Should delivery be made on account for any other reason, the invoice is payable within 10 days of the invoice date without deduction. No bank charges may be applied to payments from abroad. We also reserve the right to require prepayment for delivery. The goods remain our property until full payment is received.
Any bank charges for transfers are the responsibility of the customer.

Right of Withdrawal

The right of withdrawal described below applies exclusively to consumers as defined in Section 13 of the German Civil Code (BGB). Businesses as defined in Section 14 of the German Civil Code (BGB) are not entitled to a right of withdrawal.

End customers have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), take possession of the goods. To exercise your right of withdrawal, you must inform us:

Wong & Wegener
Bergedorfer Str. 92
12621 Berlin
Germany
info@poleshop.de

by an unambiguous statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose, but it is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

The return address for goods is:

For small items, such as clothing, grips, etc.:

For large items, such as poles, hoops, and their accessories:

Consequences of Cancellation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and at the latest within fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise. Under no circumstances will you be charged any fees for this refund.

We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send the goods before the fourteen-day period expires.

You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods if this diminished value is due to handling of the goods beyond what is necessary to ascertain their nature, characteristics, and functioning.

Sample Cancellation Form

Name:_____________________________

Order Number:_____________________

I would like to return the following items:



___________________________________________

Reason for return (optional):



___________________________________________

My bank details for the refund (if bank transfer is the payment method):



___________________________________________

Tracking/Shipping Number: _____________________ Delivery Service:________________ Date:________________

 

Financed Transactions

If you finance this contract with a loan and later exercise your right of return, you are also no longer bound by the loan agreement, provided both contracts constitute a single economic unit. This is particularly likely to be the case if we are also your lender or if your lender uses our services in connection with the financing. If the loan has already been disbursed to us when the cancellation takes effect or when the goods are returned, your lender assumes our rights and obligations under the financed contract with respect to the legal consequences of the cancellation or return. If you want to avoid a contractual obligation as much as possible, exercise your right of return and cancel the loan agreement if you are entitled to do so.

Complaints/Dispute Resolution

All complaints should primarily be addressed to info(at)poleshop.de.
Poleshop.de (Wong & Wegener) is not obligated, but willing, to participate in dispute resolution proceedings of the aforementioned consumer arbitration boards.
However, we are always available as your first point of contact for complaints at info(at)poleshop.de.

Special conditions for customers outside the European Union

We also grant customers outside the EU a 14-day right of withdrawal without giving reasons for returns at the customer's risk and expense.

End of Return Policy

Regulations for orders from non-EU countries

In some cases, the destination country may levy taxes, duties, and other charges that are beyond our control and cannot be predicted, as these are constantly changing and can vary significantly between countries and product categories. These additional costs are the responsibility of the customer. You can obtain binding information from your customs authority. Customs processing may cause delays beyond our estimated delivery time. We also grant customers outside the EU a 14-day right of withdrawal without giving reasons for returns at the customer's risk and expense.

Data Protection

Your personal data will be stored in our customer database as part of the order processing, but will under no circumstances be passed on to third parties! Only the minimum data necessary for order processing will be forwarded.

Disclaimer

The content of our website has been created with the greatest possible care. However, we cannot guarantee the accuracy, completeness, or timeliness of the content. As a service provider, we are responsible for our own content on these pages in accordance with the relevant provisions of the Digital Services Act (DDG). However, as a service provider, we are not obligated to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information in accordance with general laws remain unaffected. However, liability in this regard is only possible from the point at which we become aware of a specific legal infringement. Upon becoming aware of any such legal infringements, we will remove the relevant content immediately. We are happy to provide advice and tips based on our experience regarding the use and installation of the goods we sell. However, since we are generally not on-site ourselves and cannot verify the exact conditions in each individual case, we exclude all liability for property damage or personal injury resulting from the content of this website, advice or tips provided, or from the use of our products. Poleshop.de is also not liable for damages or costs incurred due to measurement errors by the customer or improper installation of the products by the customer. We are fully liable for damages resulting from injury to life, body, or health. Furthermore, we are only liable in cases of intent and gross negligence, as well as in cases of breach of essential contractual obligations.

Liability for Links

Our website contains links to external websites of third parties, over whose content we have no influence. Therefore, we cannot assume any liability for this external content. The respective provider or operator of the linked pages is always responsible for their content. The linked pages were checked for possible legal violations at the time the links were created. Illegal content was not apparent at the time the links were created. Since a permanent monitoring of the content of linked pages is unreasonable without concrete evidence of a legal violation, we will remove such links immediately upon becoming aware of any legal violations.

Copyright

The content and works created by the website operators on these pages are subject to German copyright law.

The editing, reproduction, distribution, and any kind of use outside the limits of copyright law require our written consent. Downloads and copies of this page are permitted only for private, non-commercial use. The copyrights of third parties are respected insofar as the content on this page was not created by the operator. In particular, third-party content is identified as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. We will remove such content immediately upon becoming aware of legal violations.

Applicable Law, Validity, Written Form

This contract is subject to German law as it applies to domestic transactions, excluding the provisions on international sales. Amendments and additions to these provisions must be in writing to be effective. If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction is Berlin. Should one or more provisions be invalid, this shall not affect the validity of the remaining provisions.

Last modified: November 17, 2025

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